© 2019 Tame the Wolves. Proudly created by xBWebPRO

OUR POLICY

Payment

Tame the Wolves accepts all major credit cards, check, and cash payments. Please make all checks payable to Tame the Wolves LLC. Cash or check payments may be left in a visible location for your dog walker/pet sitter to pick up. 
Returned Checks
There is a fee for all returned checks.
Entry
We require two copies of your key (one for your primary walker/sitter and one for our main office as an emergency backup). We also can use garage codes or door codes as opposed to a key. We may require more keys, depending on your needs.
Last Minute Scheduling Requests
We understand that last minute business trips and emergencies do happen. We will always do our best to accommodate any last minute requests. However, we cannot guarantee services without ample notice. Last minute requests may be subject to a fee.
Scheduling Requests and Changes
All scheduling must be completed through our main office. This is to ensure proper and accurate scheduling. All walkers and sitters have been instructed to notify the main office of any scheduling changes or cancellations you may have. Any requests, changes, or cancellations are to be made directly to us via phone, text, or email.
Dog Walking Cancellations
Any cancellations done within 24 hours of a scheduled visit may be subject to a cancellation fee
and will be due within 7 days of the cancellation.
Holidays
We are happy to service all of our wonderful clients on all major holidays! There will be an additional $10 charge per visit on each holiday including, New Year's Eve (anytime after 5PM), New Year's Day, Memorial Day, Fourth of July, Easter, Thanksgiving Day, Christmas Eve, and Christmas Day. 
Inclement Weather Policy
In the event of inclement weather, as always, we will have your target timeframes in mind but if there are road closings or traffic delays due to the weather, we ask that you are flexible on arrival times. Tame the Wolves LLC has requested on the emergency contact information section in our online portal the name and phone number of a person living near by who have access to your home. If we are physically unable to reach your home due to impassable roads or other extreme weather conditions, please provide us with this information so that we can contact this person to request assistance for your pet until we can get there. Your pet’s health and well-being is our utmost concern and we will contact you as soon as possible to keep you informed on such events. 
Behavior
We may not be able to take you on as a dog walking or may terminate service if your dog has signs of aggression, fear, or severe anxiety with strangers, etc. or we notice this developing during our visits. We can also provide training services to assist with this.

Services

Trainer agrees to provide private lessons for Client and Dog on a lesson-by-lesson basis, the goal being to teach Client how to train and work with Dog. These lessons will take place at Client's home. Trainer will make every reasonable effort to help Client achieve training and behavior modification goals but makes no guarantee of Dog’s performance or behavior as a result of providing professional animal behavior consultation. Client understands that he/she and members of the household must follow Trainer’s instructions without modification, work with dog daily as recommended, and constantly reinforce training being given to Dog.

 

Cancellation Policy

If Client fails to give at least 24 hours cancellation notice, or is not present at time of scheduled appointment, session fees are still due. For a package deal, the session will still be counted as one session. 

 

Liability

If Dog causes property damage, or bites or injures any dog, animal or person (including but not limited to Trainer and Trainer’s agents), during or after the term of this Agreement, then Client agrees to pay all resulting losses and damages suffered or incurred, and to defend and indemnify Trainer and Trainer’s agents from any resulting claims, demands, lawsuits, losses, costs or expenses, including attorney fees. If Dog is injured in a fight or in any other manner during or after the term of the Agreement, Client assumes the risk and agrees that Trainer should not be held responsible for any resulting injuries, losses, damages, costs or expenses. 

 

At Trainer's sole election

Trainer's duties hereunder shall terminate if (a) in Trainer's sole judgment Dog is dangerous or vicious to Trainer or any other person or animal, or interferes with the training of other dogs, or (b) Client breaches any term or condition of this Agreement. Upon termination in accordance with the foregoing, Trainer's duties shall terminate but all other provisions of this Agreement shall continue in full force and effect. 

 

This Agreement is binding upon Client, spouse of Client, and children of Client. This Agreement supersedes all prior discussions, representations, warranties and agreements of the parties, and expresses the entire agreement between Client and Trainer regarding the matters described above. The parties confirm that, except for that which is specifically written in this Agreement, no promises, representations or oral understandings have been made with regard to Dog or anything else. Without limiting the generality of the foregoing, Client acknowledges that Trainer has not represented, promised, guaranteed or warranted that Dog will never bite, that Dog will not be dangerous or vicious in the future, that Dog will not exhibit other behavioral problems, or that the results of the training will last for any particular amount of time. This Agreement may be amended only by a written instrument signed by both Client and Trainer.